CUSTOMER CARE
We're here for you.
Email is our preferred and primary way to communicate with Fifiluxe customers. For order questions, returns, exchanges, jewelry care, or other customer-service needs, please contact us by email.
Email FifiluxeWe may not be able to answer phone calls during business hours. For the fastest response, please email us.
Business contact information
Telephone: 403-879-8265
Customer Care & FAQs
Everything you need to shop FiFiLuxe with confidence.
Shipping
We ship across Canada. Shipping options and delivery costs are shown at checkout. Orders over $100 qualify for free shipping within Canada.
How do I care for my jewelry?
Keep jewelry dry when possible and remove it before showering, bathing, swimming or exercising. Apply perfume, lotion and other beauty products before putting on your jewelry. Store pieces in a clean, dry place and wipe gently with a soft, dry cloth after wear.
Read the full Jewelry Care guide →
Can I return my purchase?
Eligible items may be returned within 14 days of delivery, subject to the conditions in our return policy. Worn earrings are not eligible for return or exchange for hygiene reasons, except where applicable consumer rights provide otherwise.
How can I contact FiFiLuxe?
Email hello@fifiluxejewelry.com for customer support.
Can I wear my jewelry in water?
We recommend removing your jewelry before showering, bathing or swimming. Avoiding prolonged exposure to water, perfume, lotions and household chemicals helps preserve the appearance of your pieces.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. You may also see accelerated payment options depending on your device, browser and payment provider.
Do you offer exchanges?
Exchanges are subject to availability and must meet the same eligibility requirements as returns. If a requested replacement is unavailable, an eligible refund may be processed instead.