Returns & Refunds
We want you to love your FiFiLuxe piece. If you're not completely happy with your purchase, please review the guidelines below and contact us before sending anything back.
Can I return my item?
Eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Be returned with its original packaging
- Not show signs of damage, wear, alteration, or exposure to water, perfume, lotions, chemicals, or other substances
Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect.
Please contact FiFiLuxe before sending a return. Unauthorized returns may not be accepted.
Can I make an exchange?
Because many FiFiLuxe pieces are available in limited quantities, exchanges are subject to availability.
If the requested replacement is unavailable, we will process an eligible refund instead.
Exchange requests must meet the same eligibility requirements listed above.
Non-Returnable Items
For hygiene and product-integrity reasons, earrings that have been worn cannot be returned or exchanged.
Items that have been personalized, altered, damaged, or worn are also not eligible for return, except where applicable consumer rights provide otherwise.
When will I receive my refund?
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund is required by law.
After a refund is issued, your bank or credit card provider may require additional processing time before the funds appear in your account.