Shipping policy
Shipping Policy
At FiFiLuxe Jewelry, we want your order to arrive safely and smoothly. Please review the information below before placing your order.
Where We Ship
We currently ship orders within Canada.
Shipping Rates
- Free standard shipping on orders of $100 or more before applicable taxes and after discounts.
- Orders under $100 are subject to the shipping rate displayed at checkout.
The shipping cost applicable to your order will be shown at checkout before you complete your purchase.
Order Processing
Orders are processed and prepared for shipment after payment has been successfully received.
Processing times may vary depending on order volume and product availability. Orders are generally processed within 1–3 business days.
Orders are not processed or shipped on weekends or statutory holidays.
Delivery
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Delivery times depend on the shipping carrier and destination and are estimates rather than guarantees. FiFiLuxe Jewelry is not responsible for delays caused by the carrier, weather, postal disruptions, or circumstances outside our control.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete before placing your order.
FiFiLuxe Jewelry is not responsible for delays, additional shipping costs, or returned packages resulting from an incorrect or incomplete address provided by the customer.
Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or has not arrived within the expected delivery timeframe, please contact us at hello@fifiluxejewelry.com.
If an order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and item so that we can assist you.
Changes to Shipping Policy
FiFiLuxe Jewelry reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page.