Returns & Refunds

We want you to love your FiFiLuxe piece. If you're not completely happy with your purchase, please review the guidelines below and contact us before sending anything back.

Returns

Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Be returned with its original packaging
• Not show signs of damage, wear, alteration, or exposure to water, perfume, lotions, chemicals, or other substances

Please contact FiFiLuxe Jewelry at hello@fifiluxejewelry.com before sending a return. We will provide return instructions and the applicable return address after your return request is reviewed and approved.

Please do not send items to an address without receiving return instructions from us first.

Return Shipping

Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect, or applicable law requires otherwise.

Non-Returnable Items

For hygiene and product-integrity reasons, jewelry and other products that have been worn cannot be returned or exchanged, except where applicable consumer rights provide otherwise.

Items that have been personalized, altered, damaged, or worn are also not eligible for return, except where applicable consumer rights provide otherwise.

Exchanges

Because many FiFiLuxe pieces are available in limited quantities, exchanges are subject to availability.

If the requested replacement is unavailable, we will process an eligible refund instead.

Exchange requests must meet the same eligibility requirements listed above.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us at hello@fifiluxejewelry.com as soon as possible and provide photographs of the item and packaging where applicable.

We will review the issue and provide instructions for the next steps.

You will not be responsible for return shipping where the issue was caused by our error or where applicable law requires otherwise.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

The time it takes for the refund to appear in your account depends on the payment provider or financial institution and may vary by customer.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or another circumstance where a refund is required by law.

Order Cancellations

If you need to cancel an order, contact us at hello@fifiluxejewelry.com as soon as possible.

Cancellation requests are not guaranteed once an order has been processed or shipped.

Contact Us

For return, exchange, or refund questions, please contact:

FiFiLuxe Jewelry
Email: hello@fifiluxejewelry.com

This policy is subject to applicable consumer protection laws. Nothing in this policy limits any rights that cannot lawfully be excluded or restricted.